Welcome to Golden Stay (goldenstay.in).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a booking, or contact us.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you make a booking, enquiry, or contact us, we may collect:
- Name
- Phone number
- Email address
- Address (if required for booking or billing)
- Check-in and check-out details
- Payment-related information (processed securely by third-party payment gateways)
b) Non-Personal Information
We may automatically collect:
- Browser type
- Device type
- IP address
- Pages visited on our website
- Date and time of visits
This information helps us improve our website and guest experience.
2. How We Use Your Information
We use your information to:
- Process room bookings and reservations
- Communicate booking confirmations and stay-related updates
- Provide customer support and respond to enquiries
- Improve our services, facilities, and website experience
- Comply with legal or regulatory requirements
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Golden Stay may use cookies to:
- Improve website functionality
- Remember your preferences
- Analyze website traffic and performance
You can choose to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
4. Payments and Third-Party Services
Payments made on Golden Stay are handled through secure third-party payment gateways.
We do not store your debit or credit card details on our servers.
We may use third-party services for:
- Booking management
- Website analytics
- Communication and email services
These third parties follow their own privacy policies.
5. Guest Information & Legal Compliance
Certain guest information may be collected or verified as required by local laws or government regulations.
This information is used strictly for legal and safety purposes.
6. Data Security
We take reasonable measures to protect your personal information, including:
- Secure servers
- SSL encryption
- Limited access to sensitive data
However, no online system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Children’s Privacy
Golden Stay does not knowingly collect personal information from children under the age of 13 without parental consent.
If such information is identified, it will be removed promptly.
8. Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion of your data
- Opt out of non-essential communications
You may contact us at any time regarding your privacy or data concerns.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us
Final Note
Golden Stay is committed to providing a safe, comfortable, and trustworthy stay experience.
Your privacy is respected and protected.